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(San Diego, California)


TITLE: Chief Mission Delivery Officer


As part of the largest girl-serving nonprofit in the country, Girl Scouts San Diego (GSSD) builds girls of courage, confidence, and character, who make the world a better place. With the help of more than 11,200 volunteers, GSSD serves 23,000 girls in grades K-12 through the service area of San Diego and Imperial Counties. GSSD's 114 staff and seasonal camp employees work with girls and volunteers to recruit and retain membership; develop, organize and deliver programs; execute retail sales; maintain five properties, including two camps, and assure the business of Girl Scouting supports the needs of today's girls.

For a century, Girl Scouts San Diego has engaged and inspired generations of leaders. Through the Girl Scout Leadership Experience, the proven program that focuses on science, technology, engineering and math (STEM); the outdoors; life skills; and entrepreneurship (cookie and fall product programs), girls learn to empower themselves for a lifetime of leadership and success. These four program areas give G.I.R.L.s countless opportunities to challenge themselves and try new things as they practice leadership with grit like a Go-getter, problem solving like an Innovator, embrace new challenges like a Risk-taker and show empathy like a Leader. GSSD's girls-only safe space allows them to express themselves without challenges that can come from mixed gender environments.

Volunteers are the cornerstone of GSSD's mission delivery. Troop leaders, supported by Girl Scout staff, guide their girls as they develop the values, life skills, and tools needed to discover who they can be, what they can do, and how they can change the world!

Carol Dedrich became Chief Executive Officer of Girl Scouts San Diego in 2016 after serving for eight years as Chief External Relations Officer for Girl Scouts of Greater Los Angeles. In anticipation of the retirement of the current Chief Operating Officer in spring, 2018, Dedrich is restructuring the executive team and realigning responsibilities between this newly established Chief Mission Delivery Officer role and the existing Chief Operating Officer position. GSSD is dedicated to inspiring girls everywhere to become leaders in our world. For more information, please visit the website at http://www.sdgirlscouts.org.


The Chief Mission Delivery Officer (CMDO) will report to the Chief Executive Officer and manage approximately 80 full-time and part-time staff in the headquarters as well as at two mountain camps and two field based locations. Direct reports include the Director of Program, Director of Membership, Director of Retail and Product Sales, and the Director of Marketing. The CMDO will have responsibility for a budget of approximately $10 million of a $12 million operating budget, with oversight of the Council's most important source of funding -- product program revenue, which includes the Girl Scout Cookie program. Success in this position requires the ability to manage human capital in a highly decentralized environment through volunteers, managers, and staff in the field. Recognition of the fundamental and strategic importance of the large corps of volunteers is essential and the ability to capitalize on the strengths of volunteers is critical to the Council's success.

The CMDO spearheads the development of a comprehensive, multifunctional, integrated plan for program enrichment, membership growth and retention, and volunteer engagement and development. A key member of the CEO's Senior Management Team, the CMDO participates in setting strategic direction and implementing local and national initiatives.

Developing and implementing a sustainable, scalable mission delivery model that enables GSSD to significantly increase the number of girls participating in Girl Scouting's leadership development programs is a primary responsibility of this position. GSSD is focusing attention on engaging and retaining more girls, adults and families of diverse backgrounds and communities, while continuing to enhance programs and services throughout San Diego. Increasing troop and alternative program deliveries by creating a well-defined mentoring, development and support structure for volunteers is an important part of the Council's strategy to reach and serve more girls from all communities.

Working in partnership with the CEO, the Senior Management Team, senior managers who report directly to the CMDO as well as other managers, and the board, as appropriate, the CMDO has the following responsibilities:

Governance, Policy and Oversight

  • Develop and execute council-wide policies and procedures, and recommend and implement systems to improve operations and successfully integrate all activities.
  • Play a key role in developing, implementing and tracking the Council's strategic alignment plan.
  • Foster a culture of learning and strong customer service, delivered in an environment supportive of girls, volunteers, and staff.
  • Assist in the identification and recruitment of potential board members and community members of board committees.
  • Attend board and committee meetings as appropriate.

Service Delivery

  • Direct, guide and foster teamwork of senior staff in Member Services, Program, Retail Sales, and Product Programs & Registration, in the formulation, integration, and implementation of long- and short-term plans, to build a unified vision in support of its council-wide, data-driven strategy.
  • Assess, develop and strengthen the volunteer experience through and with volunteers. Volunteers are the key to reaching more girls and increasing program impact. Effectively utilize volunteer systems, training, and development to support the changing needs and priorities of adult members, volunteers, community stakeholders, and council operations.
  • Oversee the implementation of uniform pathways for membership and program participation for all girls (staff-led and volunteer led), thus fostering diversity throughout the Council.
  • Ensure that systems are in place to evaluate programs for relevance to girls and to achieve outcomes. Develop means to measure volunteer led programs.
  • Effectively develop and maintain influential relationships in the community to maximize awareness and engagement with volunteers, families and funders and in identifying and developing opportunities to partner with organizations from the business, non-profit, and public sectors to maximize broad-based support for the Council's efforts.
  • Ensure that program and service delivery reflect current research and incorporate best practices for developing girls of ages 5-17 through experiential education, strengthening the Council's focus on the program platforms that form the foundation of the Girl Scout leadership experience including: Entrepreneurship (business, financial literacy), STEM (Science, Technology, Engineering, and Math), Outdoors, and Life Skills (Gold Award) -- all programs focused on developing tomorrow's leaders.

Marketing and Communications

  • Strategically assess and develop marketing, communications, public relations, and advocacy opportunities to better align with the national movement and support GSSD strategic objectives of reach more girls, higher impact, and increased investments.
  • Develop strong channels of communications within the council (staff, volunteers, members and donors).
  • In collaboration with Fund Development, create case statements and proposals for external funding opportunities to support the Council's program and membership goals.
  • Identify and assess business-development opportunities and strategies and promote Girl Scouting in the community, to enhance the understanding and appreciation of its programs and its status as the premier organization for girls.
  • Foster participation in volunteer opportunities, and increase the visibility of volunteer support for girl and adult members.


Leading candidates will embrace the principles of the Girl Scout Movement and will find its mission important and compelling. The CDMO will be a collaborative relationship builder and creative thinker with the ability to manage through others to achieve results. As such, the CMDO should be decisive as well as diplomatic, and be able to accomplish goals through motivation and delegation, and through systems that are designed for effective planning, evaluation, and accountability. The successful candidate will think outside the box and be flexible, adaptable, and willing to thrive in an ever changing and fast-paced environment. With a high level of personal integrity, the CMDO will fully model key behaviors and characteristics which represent the mission and values of the organization, including: teamwork, communication, respect, critical thinking and judgment, self-awareness, and priority setting. She/He will be an entrepreneurial leader with a strong dedication to customer service, particularly with a volunteer base, and will establish and maintain a culture that is inclusive, consensual, team oriented, and respectful. The CMDO will possess strong interpersonal skills, charisma, and will be comfortable working through problems and conflicts with directness and sensitivity.

The CMDO will be a transparent and dynamic leader who can instill a high level of accountability in team-based decision making. The successful candidate should possess exceptional organizational, administrative, and financial management skills and be able to manage multiple tasks simultaneously. She/He will be strategic and action oriented, with the ability to plan, set goals and objectives, and then organize and follow through. The CMDO must be an articulate and persuasive presenter who is able to engage, inspire, and energize a broad group of stakeholders. The CMDO will be hands on yet able to trust and delegate. She/He should have a positive attitude, strong work ethic, self-initiative, good sense of humor, high energy level, and sincere sense of dedication to and enthusiasm for the mission of GSSD.


The Chief Mission Delivery Officer should have a minimum of seven to ten years of progressively responsible senior management experience that would suggest success in a mission-driven and community oriented organization. Ideally, candidates will have experience working in complex organizations and building strong, results driven cross-functional teams to achieve organizational goals. A career path that has provided opportunities to gain mission-critical technical and functional skills, coupled with solid understanding of processes and systems would be helpful. Candidates should have demonstrated business intelligence and planning skills, supported by strong analytical thinking. The CMDO should be a creative thinker who is aware of a wide range of organizational models from the non-profit and business worlds. Experience in volunteer development and management is highly desirable. A background in youth leadership development would be highly beneficial. Team-building skills and a shared leadership style that attracts and retains competent staff will also be important. The CDMO will value diversity and have sensitivity to the multi-cultural communities served by Girl Scouts San Diego. Although the successful candidate will probably have solid experience in a senior leadership position in a nonprofit organization, it is also possible that candidates could come from the for-profit sector as well.


A bachelor's degree is required with MBA (or equivalent) preferred.


Annual compensation will be competative and relocation assistance, if needed, is negotiable. A comprehensive benefits package will be provided.

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