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(San Diego, California)


TITLE: Chief Operating Officer


As part of the largest girl-serving nonprofit in the country, Girl Scouts San Diego (GSSD) builds girls of courage, confidence, and character, who make the world a better place. With the help of more than 11,200 volunteers, GSSD serves 23,000 girls in grades K-12 through the service area of San Diego and Imperial Counties. GSSD's 114 staff and seasonal camp employees work with girls and volunteers to recruit and retain membership; develop, organize and deliver programs; execute retail sales; maintain five properties, including two camps, and assure the business of Girl Scouting supports the needs of today's girls.

For a century, Girl Scouts San Diego has engaged and inspired generations of leaders. Through the Girl Scout Leadership Experience, the proven program that focuses on science, technology, engineering and math (STEM); the outdoors; life skills; and entrepreneurship (cookie and fall product programs), girls learn to empower themselves for a lifetime of leadership and success. These four program areas give G.I.R.L.s countless opportunities to challenge themselves and try new things as they practice leadership with grit like a Go-getter, problem solving like an Innovator, embrace new challenges like a Risk-taker and show empathy like a Leader. GSSD's girls-only safe space allows them to express themselves without challenges that can come from mixed gender environments.

Volunteers are the cornerstone of GSSD's mission delivery. Troop leaders, supported by Girl Scout staff, guide their girls as they develop the values, life skills, and tools needed to discover who they can be, what they can do, and how they can change the world!

Carol Dedrich became Chief Executive Officer of Girl Scouts San Diego in 2016 after serving for eight years as Chief External Relations Officer for Girl Scouts of Greater Los Angeles. In anticipation of the retirement of the current Chief Operating Officer in spring, 2018, Dedrich is restructuring the executive team and realigning responsibilities between this existing Chief Operating Officer position and a newly established Chief Mission Delivery Officer role. GSSD is dedicated to inspiring girls everywhere to become leaders in our world. For more information, please visit the website at http://www.sdgirlscouts.org.


Reporting to the Chief Executive Officer, the Chief Operating Officer (COO) oversees a team of twenty-three full-time staff in the headquarters as well as at two mountain camps with the following direct reports: Chief Financial Officer, Director of Human Resources and Director of Property. The COO focuses on ensuring Girl Scouts San Diego builds and retains capable, effectual talent and maintains efficient and effective financial and operating systems and processes that supports the vision and strategic priorities. He/She will maintain high levels of customer service and accountability across core business functions, while continuously seeking to improve resource utilization. The COO has senior managerial responsibility for financial management, operations, HR, information technology, property management, risk management, and legal affairs. A key member of the Senior Management team, she/he provides strategic support and ensures effective operations that enable the Council to achieve overall goals.


  • Talent Development/Management: Develop and manage evolving staff, management and team leadership in a service oriented organization where the majority of the programs are delivered through and with volunteers.
  • Financial and Accounting Management: Oversee the work of the finance function as a whole to ensure compliance with regulatory and funder requirements; provide strategic analysis and oversight of the budget; ensure accuracy and reliability of financial information and the overall management of Girl Scouts San Diego funding and expenditures. Continue to improve upon management accounting systems and processes. Provide reports to the Board, Finance Committee and other committees.
  • Strategic Operations: Provide support to the CEO in the area of forward operational planning and strategic property, talent, IT and financial management.
  • Audit, Compliance and Internal Controls: Ensure all renditions, audits and statutory compliance are carried out on time, and in line with California and federal regulations and compliance requirements. Prepare compliance reports for the Board, Audit Committee and the CEO as required.
  • Management of Information Technology (IT): Oversee, and ensure effective use of Information Technology systems to support organizational business processes, including document management, Sales Force management (CRM), Fund Development (Raisers Edge) and Finance (Financial Edge), HR and payroll systems. Leverage Information Technology to support core business initiatives. Establish and maintain budget management for (IT) and cyber security maintenance and strategy.
  • Investment Management: Support the Investment Committee to manage Girl Scouts San Diego assets and securities, including tracking investment performance as an integral element of financial statement analysis to the Board, appropriate board committees and the CEO.
  • Donations and Grant Management: Oversee the accounting of all donor restricted or designated funds. In cooperation with the Development Director and grantees, as required, oversee preparation of budgets and financial reports for submission to granting agencies.
  • Property Management: Strategically manage Girl Scouts San Diego properties and leases, property uses and processes for property management. Work with CEO and Board to develop strategic properties plan and implementation.
  • Human Resources Management: Working closely with the CEO, oversee select human resources activities including: recruitment, selection and hiring; payroll and benefits; staff support and engagement; and training and development.
  • Risk Management and Legal Oversight: Mitigate risk and serve as interface for legal matters as needed.
  • Board Engagement: Attend Board and committee meetings as appropriate.


The successful candidate will have strong managerial and leadership skills with the ability to manage and develop high-performing teams. Strong accounting, audit, financial management and financial analysis skills are important. Candidates should be highly proficient in the ability to create, manage, interpret, and present financial analysis, forecasting and resource management. The Chief Operating Officer will have excellent organizational and interpersonal skills and will be an effective and persuasive communicator, both verbally and in writing. The ability to prioritize workload and function effectively within and outside the office in a cross-cultural, interdisciplinary environment is essential. The successful candidate will have the capacity to work under pressure to complete multiple tasks and meet demands and deadlines with a positive, constructive attitude. She/He will have the ability to manage a heavy workload and perform effectively while managing numerous significant responsibilities and challenges with competing priorities. The person in this position should have integrity and high ethical standards with the ability to handle sensitive and confidential matters. He/She will have a proven ability to behave in a manner that ensures the confidentiality of the information and data used in this line of work. Initiative, ingenuity, flexibility, enthusiasm, and humor are also key attributes. The successful candidate will be a forward thinking professional with good judgment, emotional intelligence, and the ability to understand nuance in a complex organization.

The successful candidate will have the capacity to provide leadership at an organizational level, integrating the varied components of the finance and operations functions with a sense of service to GSSD's diverse multi-generational constituencies, both internal and external. An intuitive sense for the whole enterprise must be combined with a practical project orientation.

The Chief Operating Officer should be a strategic thinker with strong conceptual and analytical abilities, a pragmatic orientation, and the ability to analyze problems and identify alternative solutions. In addition, the candidate identified for this position should have solid technical, organizational, and administrative skills, with keen attention to detail. She/He should be skilled in conflict resolution and be a problem-solver with the ability to be responsive to short-term concerns while developing long-range strategies.


Preferred candidates will have a minimum of ten years in increasingly responsible management positions in the field of finance, administration and/or talent management. Experience as a CFO or senior financial manager in a nonprofit organization and experience working with a Board of Directors is desirable although candidates with equivalent experience in other settings (including for-profit) are encouraged to apply. The Chief Operating Officer will have significant experience and knowledge of finance, accounting, cash flow, budgeting, and investment management. He/She will have strong working knowledge of audit and compliance as well as accounting standards and consolidated financial reporting. A background in strategy and business planning with the proven ability to develop and manage business plans, processes and controls to enhance efficiencies and mitigate risk is important. The ideal candidate would bring an understanding of the nonprofit sector, including staff development, donor relations and management. Candidates should demonstrate proven ability in organizational development, information technology, project management, and property management. Candidates should be proficient in Microsoft Office applications; familiarity with accounting software is desirable.


A bachelor's degree in finance, accounting, business administration or other quantitative discipline relevant to the position is required. An MBA (or equivalent) is preferred.


Annual compensation will be competitive and relocation assistance, if needed, is negotiable. A comprehensive benefits package will be provided.

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