Title: Chief Program Officer
ABOUT ALBERTINA KERR:
Mission – “Albertina Kerr empowers people with intellectual and developmental disabilities, mental health challenges and other social barriers to lead self-determined lives and reach their fullest potential.”
Vision – “All people thrive in nurturing and inclusive communities.”
Albertina Kerr offers a wide range of services for children, families and adults facing mental health challenges and intellectual and developmental disabilities.
- Crisis Psychiatric Care (Subacute): Short-term residential care (usually less than three weeks) and 24-hour access to mental health professionals for children with urgent mental health crises. Kerr works to stabilize children in crisis, provide effective mental health treatment and ultimately return the child to their home or a less intense level of care.
- Outpatient and Intensive Community-Based Mental Health Services: Services for children ages 3 to 17 at risk of being unable to stay in their home or in school due to mental health challenges. In addition to help in building connections within the community to develop long-term stability, the family receives therapy in their home, school, or community setting, skills training and a 24-hour helpline as appropriate to the child’s and family’s need.
- Youth Group Homes: Nineteen group homes provide around-the-clock support and life skills training for youth ages 7 to 18 with intellectual and developmental disabilities - and often with co-occurring mental health challenges - that require specialized care and treatment.
- Transition-Aged Youth Group Homes: Six group homes provide around-the-clock support and life skills training for young adults aged 18 to 24 with intellectual and developmental disabilities - and often with co-occurring mental health challenges - who require specialized care and treatment with a special focus on helping them prepare for independent community living.
- Day, Employment, and Community Inclusion Programs: Programs for people with intellectual and developmental disabilities providing pathways to participation in the workforce, engagement with arts and culture through studio art training and participation, opportunities to join in activities and pursue hobbies that enrich their lives, leading to increased independence and community involvement.
- Adult Group Homes: Twenty-six community-based residential homes that offer 24-hour support and individual growth opportunities for adults with developmental disabilities.
- Supported Living: A support system for adults with developmental disabilities that provides opportunities to create their own living situation based on their needs and goals.
For more information about Albertina Kerr, please visit: www.albertinakerr.org.
The Chief Program Officer reports to the Chief Executive Officer and is the executive designated full responsibility for the functioning, growth and development of program operations. The position oversees the Program budgets and staff of approximately 500 through the following direct reports: Director of Adult Developmental Disabilities Services, Director of Youth Developmental Disabilities Services, Director of Mental Health Services, and a Medical Director. The Chief Program Officer works collaboratively with all other agency departments to achieve the mission of the organization.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Oversee and ensure the high quality, prompt, efficient delivery of services to people Albertina Kerr supports in accordance with its mission, vision, values, policies, procedures, and regulations.
- Respond responsibly to community needs by developing new and cost-effective programs as appropriate. Develop, monitor, and respond to program quality indicators to ensure that programs meet their objectives in providing meaningful services to the people Kerr supports.
- Participate in the overall management and leadership of the agency to achieve its mission in accordance with its values, as evidenced by participation in Senior Leadership Team and other meetings, relevant Board of Directors meetings, and other planning forums.
- Develop and maintain effective working relationships with all Kerr personnel, the individuals served, their significant others, government organizations, provider associations and networks, key community personnel, and any other interested parties who interact with or may benefit people with disabilities or mental health challenges, Kerr programs, or the disability services and mental health community.
- Ensure compliance with all federal, state, and local laws and licensing or accreditation requirements related to Kerr programs.
- Exhibit fiscal responsibility by managing operations within budget guidelines and consistently working toward eliminating operating deficits.
- Publicly and politically represent the agency and programs within designated authority.
- Consistently reflect and model organizational values, appropriate professional (Win-Win) behavior and promote a professional and healthy work environment within each program.
- Consistently strive to increase the cost-effectiveness of operations while maintaining the integrity of services.
- Advise the CEO on concerns related to government and payer relations. Develop and implement responses and plans in this area as assigned.
- Develop and maintain effective working relationships with industry associations, public officials, private parties, and executives from other provider organizations to advance Kerr’s goals and interests.
- Work in close collaboration with the Development Department to integrate Development activities with program services and promotion activities.
- Other special projects as assigned by the CEO.
TRAITS AND CHARACTERISTICS DESIRED:
The Chief Program Officer (CPO) will be a visionary, forward-thinking leader with an entrepreneurial spirit. Candidates should have outstanding and proven leadership qualities, as demonstrated by success in managing a complex program, preferably large scale. The CPO should have the capacity to cultivate and maximize county and state government relationships. Leveraging these relationships, this individual will have the ability to look both internally within the organization, as well as externally at the ever-changing landscape for potential growth opportunities. Strong interpersonal skills and the ability to build authentic relationships with clients, staff and all internal and external stakeholders will be valued. The successful candidate will possess a demonstrated capacity for highly effective and transparent team leadership which supports a positive performance culture together with the ability to serve as a role model who champions performance initiatives. The CPO should have strong business acumen which will enable this individual to make effective decisions regarding the future and growth of the agency.
Excellent oral and written communication skills are essential as the Chief Program Officer will often represent Albertina Kerr to various constituencies. The CPO will be a collaborative problem solver with critical thinking skills, good judgment, and logical priority-setting skills. The successful candidate will be a good listener who is accessible and who possesses the ability to adapt and respond effectively to change, while continuing to lead and mentor a team. This individual needs to be a coalition-builder who can work on multiple levels with a wide variety of constituencies to implement programs and processes, and facilitate change when required. Valuing diversity, the Chief Program Officer will be able to develop strong rapport and have the ability to work with the Board, as well as with diverse staff and client populations. This person will have an inclusive leadership style that endorses collaboration and open communication. The CPO will accomplish goals through motivation, the delegation of authority, and the use of systems that are designed for effective planning, evaluation and accountability. A strong work ethic, a good sense of humor, a sense of compassion, and a sincere dedication to the mission and the people served by Albertina Kerr will be strongly valued.
CAREER TRACK LEADING TO THIS POSITION:
Ideally, candidates will have a minimum of ten to fifteen years of leadership experience in the development of human service programs, administration of grant and contract funded programs, and being accountable for programs that provide services for people who have disabilities and mental health challenges. Experience in both Intellectual and Developmental Disabilities and Mental Health Services would be highly valued, as would a background in 24-hour care facilities. Candidates must have demonstrated leadership skills in creating and managing diverse teams of professionals and will have a strong commitment to professional development to maintain state of the art knowledge in relevant clinical and administrative areas. Experience with program design and program analysis is desired, as is the ability to assess trends in the marketplace. The ability to apply sound judgment in complex decision-making situations is vital. The Chief Program Officer will have a strong commitment to high quality treatment and care for people with disabilities, children with mental health challenges, and their families.
A Master’s Degree in social work, health care or public administration, nursing, psychology or related field is required.
Annual compensation will be competitive and relocation assistance, if needed, is negotiable.