Title: Chief Administative Officer
Since 1888, Five Acres has been committed to strengthening children and families and empowering them within their communities. As one of the oldest nonprofits in Los Angeles, today the agency strives for permanency—a permanent, loving family for every child in its care. Five Acres offers a full continuum of care for families in crisis, including community-based mental and behavioral health services, inpatient care, deaf services, foster care and adoption.
For more information, please visit www.5acres.org.
Reporting to the Chief Executive Officer, the Chief Administrative Officer (CAdO) directs the agency’s day-to-day administrative operations, including the departments of human resources, facilities and training. As a key member of the senior leadership team, the CAdO concentrates on overall strategic planning of administrative operations and delegates tasks to senior managers, whom they guide and supervise.
Essential duties include, but are not limited to:
- Manage HR in support of agency objectives to establish Five Acres as an employer of choice in the nonprofit community.
- Establish and implement HR efforts that effectively communicate and support the agency’s mission and strategic vision, and function as the strategic business advisor to the senior leadership team and board of directors.
- Develop HR plans and strategies to support the achievement of the overall business operations objectives. Responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent management, change management, organizational and performance management, training and development, and compensation.
- Develop and maintain a comprehensive strategy for employee relations and risk management of employee relations (workers comp, grievances, etc.)
- Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals.
- Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective for the agency.
- In coordination with the Chief Executive Officer, develop and implement human resource policies and procedures that support goals, ensuring compliance with federal and state labor and related laws.
- Ensure that the organization’s equal employment practices comply with laws; ensure all supervisory staff are trained to support these policies.
- Gather data; analyze trends regarding turnover, hiring, promotions, workers’ compensation claims, unemployment claims, separations and grievances to determine any action needed. Prepare periodic and ad-hoc reports for the leadership team and the Board of Directors.
- Supervise maintenance of personnel files and records including HRIS, ensuring confidentiality of same; provide senior leadership with routine and special reports; and ensure preparation and submission of employee information to government agencies as required by law.
- Oversee the Facilities Department to ensure safe, healthy and agency branded living and working environments for clients, employees and visitors at all agency locations.
- Oversee implementation and efficiency of the safety protocols of the agency, including the management of the injury and illness investigations.
- Plan, coordinate and supervise facilities improvements and construction of all facility assets.
- Develop and implement department goals and policies, including the short-term and strategic goals of the department.
- Manage budgets related to capital improvement projects (ensuring adherence to project timelines, approving project invoices and payment expenditure reports, and tracking of projects) and coordinate management with Advancement Department for those related to fundraising efforts.
- Act as the representative to State and Regulatory Agencies related to facilities projects.
- Oversee the physical care and maintenance of Five Acre’s facilities, automobiles, and related equipment; develop and implement systems to prioritize needs including a long-term maintenance and replacement plan.
- Ensure residents are provided nutritious meals in accordance with State and federal standards; monitor the food service contract to ensure quality of meals and the uniformity of dietary service; monitor the contract.
- Develop and maintain a comprehensive emergency preparedness plan for the agency.
- Visit all of Five Acres’ facilities and programs on a periodic basis to identify needs relating to facilities/operations, monitor morale, and the general health of human resources.
- Oversee the Training Department to ensure the required regulatory and strategic training targets are developed and provided.
- Ensure that personnel are trained and competent in order to effectively, efficiently, and safely execute all responsibilities consistent with the department’s standard operating guidelines for services delivery.
- Plan, develop and implement comprehensive training programs and curriculum. Identify instructional needs by conducting a periodic department analysis.
- Design programs or curriculums to support department’s goals; ensure knowledge and skills are job related, performance based and that learning principles are utilized; ensure programs meet time and budget constraints.
- Modify existing curriculum to achieve learning objectives that meet the requirements of the department.
TRAITS AND CHARACTERISTICS DESIRED:
The CAdO should value the mission of Five Acres, be sensitive to and support the needs of its various constituencies and as such, model positive behavior. The successful candidate will operate with integrity and discretion, have strong analytical skills, be an excellent communicator, both verbal and written, and be a good planner with excellent attention to detail. The individual will be a goal-oriented administrator who can create systems and procedures and then personally work to implement them effectively. The CAdO must be a good problem-solver who is comfortable with the challenges of managing a large team of dedicated professionals and multi-site, 24/7 operations. The successful candidate will have an open-door policy and be accessible to staff. The individual will be a good listener and be patient and understanding of the agency’s environment and various work schedules. The CAdO will have a customer-service orientation and will be well-disciplined, flexible and adaptable. The successful candidate will understand and value the importance of diversity and demonstrate sensitivity to the different cultures represented among the children, their families and staff. The CAdO should have discernable judgment and the ability to make sound business decisions. Proven management skills and the ability to work well both independently and as part of a team will be important. A positive attitude and the ability to inspire others and positively contribute to staff morale and engagement will be valued. Because much of the agency’s performance depends on this position, CAdO should be able to thrive in a challenging, fast-paced environment.
CAREER TRACK LEADING TO THIS POSITION:
A minimum of ten years of increasingly responsible executive operational management experience is preferred, including five years as a supervisor. A working knowledge of all human resource activities and associated state and federal regulations (e.g. COBRA, Wage and Hour laws, Fair Labor Standards Act, Equal Employment regulations, OSHA, Workers’ Compensation, American with Disabilities Act, FMLA, CFRA, etc.) is essential and expected. Current knowledge of California labor law is strongly preferred. Although experience in a human services or nonprofit institution would be beneficial, it is not required.
A bachelor’s degree is required; a master’s degree is strongly preferred. SHRM certification is preferred.
Annual compensation will be competitive and a comprehensive benefits package will be provided.