(Los Angeles, CA)
Title: Director, Human Resources
Since 1913, Hillsides has been dedicated to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy. It envisions a world in which children and young adults, families, and communities are able to heal, grow, and thrive.
The original site is located on 17 acres in the San Rafael hills of Pasadena, which houses the residential program and the non-public school. Hillsides has six other sites throughout Los Angeles County providing a variety of community-based programs. Hillsides’ programs offer a depth and breadth of innovative services for at-risk children and their families. A 501(c)3 nonprofit corporation, Hillsides has a budget of $55 million and 530 employees spread across Los Angeles County. To date, Hillsides has been a partner in providing more hopeful futures to more than 110,000 individuals and collaborated with more than 140 community organizations, including 20 school districts. Programs and services include:
- Residential Treatment Services
- Hillsides Education Center
- Hillsides Family Resource Center
- Bienvenidos Family Resource Center
- Bienvenidos Foster Care and Adoption
- Youth Moving On
- Trauma Informed Care
Reporting to the Chief Administrative Officer and supervising a team of eight, the Director, Human Resources provides strategic leadership and functional expertise to drive HR departmental expectations while ensuring compliance with policies, mission and strategic planning. The Director, Human Resources is responsible for managing and directing all HR functions including employment, compensation, benefits, training, employee relations and systems.
The Director, Human Resources has responsibility for establishing long-range HR strategies and practices in support of meeting specific objectives. The successful candidate will ensure that business processes comply with regulatory and legal requirements to minimize risk to the organization and will provide internal HR coaching to members of the senior team.
Fostering an HR department that drives open, collaborative, planned and systematic changes, approaches, and solutions is expected. The Director, Human Resources will build executive alignment, providing organization initiatives and effectively determining, championing, and communicating change.
Essential duties include, but are not limited to:
- Work effectively with the Chief Administrative Officer and all members of the Senior Leadership Team to generate positive impact on all projects, initiatives and tasks and to accomplish long- and short-term goals embedded in Hillsides’ strategic plan.
- Direct and manage recruitment, selection and other employment activities for all positions; recruit and interview management staff; work with managers to forecast personnel needs and budgets; provide advice and guidance to supervisory staff in making employment-related decisions.
- Develop, implement and administer compensation, benefits and pension programs including development of budgets, negotiation of costs, and effective management of budgets; monitor the marketplace for changes in compensation and benefits practices and recommend changes to ensure Hillsides maintains a competitive stance.
- Ensure that the organization’s equal employment practices comply with laws; ensure all supervisory staff are trained to support these policies.
- Work with managers to determine staff development and training needs; supervise development and implementation of appropriate training programs; monitor results of training to ensure these are meeting organization goals.
- Develop and recommend implementation of all human resources policies; publish policies and provide associated training as needed.
- Gather data; analyze trends regarding turnover, hiring, promotions, workers’ compensation claims, unemployment claims, separations and grievances to determine action needed to adjust unfavorable trends. Prepare periodic and ad-hoc reports for the Senior Leadership Team and the Board Human Resources Committee.
- Supervise maintenance of personnel files and records including HRIS, ensuring confidentiality and security of same; provide routine and special reports; and ensure preparation and submission of employee information to government agencies as required by law.
- Develop a diverse, innovative, cooperative and well-trained workforce. Forecast future department needs and develop clear objectives and processes, as needed.
- Advise supervisor of any major liability risks that could impact Hillsides, as needed.
- Participate in the resolution of employee grievances; counsel employees on employment-related issues.
- Counsel supervisory staff in performance management and resolving employee problems.
- Monitor employee counseling and disciplinary procedures; monitor and approve involuntary terminations.
- Participate in the development of the department and general human resources budgets; review and control expenditures to comply with budget.
- Develop and maintain working knowledge of labor and related laws, industry trends, and effective human resources practices through participation in seminars and classes, membership in professional organizations, reading about new laws and best practices, and maintaining contacts in the industry; consult with legal counsel, as necessary.
- Visit all of Hillsides’ facilities and programs on a periodic basis to identify training needs, monitor morale, and the general health of human resources; manage and implement employee services such as the employee communications, and employee recreational and morale enhancing social events.
- Maintain an attitude of confidentiality regarding children, families and operations.
- Exercise good judgment in the performance of duties and responsibilities.
- Perform managerial duties including interviewing applicants for employment; assigning and reviewing progress of assignments; conducting performance appraisals and recommending salary increases; and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within the department.
- Collaborate with and counsel management on employee relations and grievances minimizing liability and exposure to potential adverse actions; ensure separation documentation compliance and cost efficiency with unemployment claims.
- Attend all manager’s meeting and any other meetings assigned by supervisor.
- Handle any HR after hours employee crisis.
TRAITS AND CHARACTERISTICS DESIRED:
The Director, Human Resources should value and champion the mission of Hillsides. The ideal candidate will be an experienced manager and collaborative team builder leader who operates with a strategic perspective while executing the day-to-day activities. Exceptional communication skills, both written and oral are essential. The ideal candidate will be a good listener who is accessible and possesses the ability to adapt and respond effectively to change, while continuing to lead, empower and mentor the team. This individual needs to be a coalition-builder who can work on multiple levels with a wide variety of constituencies to implement human resource policies and procedures, and facilitate change, when required.
Responsive, accessible and a hands-on leader, the Director, Human Resources must possess a customer-service orientation and be comfortable with the challenges of managing over 500 dedicated professionals at a multi-site, 24/7 organization. The successful candidate will operate with integrity and discretion and will maintain an open-door policy. A positive attitude and the ability to inspire others and positively contribute to staff morale and engagement will be valued. The successful candidate will understand and value the importance of diversity and demonstrate sensitivity to the different cultures represented among the children, families and staff.
CAREER TRACK LEADING TO THIS POSITION:
A minimum of five to seven years of increasingly responsible human resources management experience is preferred, including four years in a supervisory role. Employee relations experience and a working knowledge of all human resource activities and associated state and federal regulations (e.g. COBRA, Wage and Hour laws, Fair Labor Standards Act, Equal Employment regulations, OSHA, Workers’ Compensation, American with Disabilities Act, FMLA, CFRA, etc.) are essential and expected. Current knowledge of California labor laws is strongly preferred. Human Resource professionals from nonprofit and for-profit environments with an employee census of at least 300 are encouraged to apply.
A Master’s degree in Human Resources or a related field is preferred. SHRM certification is preferred.
The salary range is $140,000 to $165,000 based on experience. Relocation assistance, if needed, is negotiable. A comprehensive benefits package will be provided.
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