Fred Finch Youth & Family Services
Title: Chief Program Officer
Originally built as an orphanage in 1891, Fred Finch Youth & Family Services (Fred Finch/FF) was founded on the belief that no one is without hope, no matter how dire their circumstances may appear. For the last 131 years, Fred Finch has evolved and innovated to become a large-scale, multi-faceted provider of services to children, youth, and families across California, never forgetting its credo of hope and healing.
Today, as a social service and mental health agency with a diversity of programs, Fred Finch works with some of the most vulnerable populations in the Bay Area and Southern California, including families and youth who face poverty, violence, and trauma; current and former foster youth and youth involved with the juvenile justice system; children and youth with more than one emotional or intellectual disability; and young people living with autism. Fred Finch currently operates over 20 programs, offering a range of mental health, housing, education, outreach, employment, and independent living services that provide a pathway to healing and self-sufficiency. Fred Finch’s services are based on trauma-informed, youth-driven, evidence-based, and culturally responsive principles. Long-term studies indicate the family and social-emotional environment are the most important factors in the development of young people; thus, Fred Finch’s treatment philosophy is family-centered and builds on each individual’s and family’s strengths.
The work of Fred Finch currently includes the following innovative programs and services:
Family Services – Services help families address significant and complex needs including from trauma, neglect, substance abuse, domestic violence, and other issues.
Mental Health Services – Fred Finch has been providing intensive mental health services for youth from its office locations and in homes, schools, and other community sites for over two decades.
Housing – A true innovator, Fred Finch established one of the nation’s first supported housing programs for young adults with emotional disturbance and operates transitional housing programs that connect homeless and foster youth with services to support them into successful adulthood.
Young Adult Services – Designed to complement Fred Finch housing programs, programs for young adults provide vocational and educational connections, mental health support, and linkage to other community supports.
Residential Treatment – When an individual’s needs exceed the resources of outpatient care, Fred Finch’s residential treatment programs offer 24-7 services to youth living on site to help them regain stability during a period of crisis or develop the tools and structure they need to return to the community.
School & Educational – Fred Finch has provided special education non-public school services and behavioral health services to public school students for more than two decades.
Fred Finch Youth & Family Services seeks to provide innovative, effective services supporting children, youth, young adults, and families to heal from trauma and lead healthier, productive lives.
- Exemplify Equity, Diversity, and Cultural Responsivity
- Provide High Quality Care
- Maintain Robust Presence in Communities
- Influence Practice and Policy
- Innovate and Grow
- Cultivate Stability and Sustainability
For additional information about Fred Finch Youth & Family Services,
please visit: www.fredfinch.org.
Fred Finch Youth & Family Services is seeking a visionary, empowering, empathetic leader with demonstrated success in programmatic team leadership as its first Chief Program Officer to further the agency’s mission to provide innovative, effective services supporting children, youth, young adults, and families to heal from trauma and lead healthier, productive lives.
RESPONSIBILITIES OF THE POSITION:
Reporting to the President & CEO, the Chief Program Officer provides leadership and oversight of the agency’s innovative programs and services, ensuring successful consistent achievement of programmatic strategic goals and financial objectives. A highly visible representative of Fred Finch, the Chief Program Officer is responsible for developing and maintaining strong relationships with various constituencies including senior leadership, staff, children and their families, Board members, donors, volunteers, community leaders, foundations, government, and partner agencies. This individual will exemplify and carry out Fred Finch’s strongly held commitment to diversity, equity, and inclusion at all levels of the organization. The Chief Program Officer provides leadership in agency wide and community initiatives including participation in policy, community, and other committees and workgroups, and will be actively involved in the development and implementation of the organization’s strategic plan.
The Chief Program Officer will oversee a total staff of approximately 350 through empowering the following direct reports: Southern California Regional Vice President; Senior Director of Continuous Quality Improvement; and five Northern California Senior Program Directors for Housing Services, TAY Services, Residential Services, School-Based Services, and Community Mental Health Services.
Responsibilities will include but not be limited to:
· Program Administration: Responsible for all aspects of program administration including hiring, oversight, policy implementation, fiscal management, quality assurance and improvement, and clinical and contract management. As part of the executive team, manage development of program grants and contracts. Ensure fiscal and programmatic viability of programs. Set and meet productivity and census goals through oversight and accurate implementation of marketing, program development, quality assurance and improvement, staff development, and compliance with regulations governing all programs.
· Staff Development: Provide leadership to all programmatic staff through senior leadership direct reports. Maintain routine and regular communication with staff, developing staff appreciation and retention strategies and creating a mission and value based working environment. Provide ongoing training and supervision of program leaders to ensure consistency and quality of programs and grounding in FF’s philosophy. Work with directors to develop skills and confidence in leading their teams including developing operational and clinical plans, ensuring departments have appropriate infrastructure and resources to work safely and effectively. Provide leadership to regional clinical staff to develop team problem solving approaches to anticipated and emergent situations. Work collaboratively with program directors and training directors to obtain and provide training toward quality improvement goals.
· Budget: In collaboration with executive staff, develop budgets and petty cash strategies for each program. Maintain oversight of all financial transactions of program departments. Work closely with the Chief Finance Officer (CFO) on all budget, accounting, cash, and resource management.
· Business & Fund Development: Work with administrative, development, and executive staff as needed to develop, implement, and report on new business opportunities that support the mission and strategic framework of the organization. In collaboration with agency departments, programs, and divisions, work to implement new programs or projects, increase efficiency and effectiveness of programs, ensure contract goals are met, and accurately implement all aspects of agency policy and procedure. Collaborate with Development Director and other executive staff, and board as assigned to help establish and accomplish annual development goals.
· Risk Management: Ensure efficacy and efficiency of all assigned programs and department functions. Ensure compliance with contracts, standards, regulation, and procedures across all areas of programming including resource management, communication, clinical response and documentation, privacy, and billing. Develop systems to monitor procedures, plans, and capacity of staff to ensure they address emergent needs of consumers including after-hours needs and emergency response. Submit for review an annual management plan including review of all aspects of regional implementation. Recommend or suggest policy and procedure strategies toward improvement of efficiency and effectiveness of programs.
· Quality Improvement: In collaboration with the Senior Director of Continuous Quality Improvement, oversee tasks related to Continuous Quality Improvement and Clinical Services Committees in keeping with all regulatory standards (i.e., Community Care Licensing, Medi-Cal, The Joint Commission, and other regulating agencies) as well as Fred Finch policies and standards. Recommend and review policies and procedures to ensure quality programs. In collaboration with the leadership team, develop standards to collect data regarding outcomes, effectiveness, and efficiency of programs. Review root-cause analyses on incidents in programs and conduct sentinel event investigations as required.
· Human Resource Management: Collaborate with the Senior Director of Human Resources to ensure accurate adherence to all human resource policy. Take leadership role in negotiations with the union as required; and represent FF in matters dealing with the union in those work areas governed by a collective bargaining agreement.
· Physical Plant: Ensure maintenance of the physical plants associated with programs. Work with the CFO and Senior Director of Administration to locate, develop, and obtain needed sites and physical plant resources and to ensure certification of sites for service provision (e.g., Medi-Cal certification, fire clearance, licensure, etc.).
· Board Committees: Attend Board meetings and Board committee meetings as directed by CEO.
TRAITS AND CHARACTERISTICS DESIRED:
The ideal candidate is an empathetic, collaborative team builder, and mentor who operates with a strategic perspective while executing day-to-day activities. The Chief Program Officer will be a visionary, forward-thinking leader with an entrepreneurial spirit who effectively utilizes strong business acumen to inform decisions. Excellent communication skills, both written and oral, are essential. As such, the Chief Program Officer will be an excellent listener, have strong interpersonal skills, and be a natural relationship builder. The Chief Program Officer will be accessible, transparent, and possess the ability to adapt and respond effectively to change, while continuing to lead and mentor the team. This individual must be a coalition-builder who can work on multiple levels with a wide variety of constituencies and across various geographic regions and offices to implement programs and processes, and facilitate change, when required. The Chief Program Officer will have a demonstrated commitment to promoting organizational diversity and employ an approach that recognizes the diverse nature of the communities Fred Finch works with. An inclusive leadership style that exemplifies collaboration; trust; and open, transparent communication between all stakeholders will be highly valued. This individual will accomplish goals through motivation, the delegation of authority, and the use of systems that are designed for effective planning, evaluation, and accountability. The successful candidate will have critical thinking skills and will display integrity, good judgment, technical expertise, financial acumen, strong organizational skills, and logical priority-setting skills. The successful candidate should have a reputation for honesty and trustworthiness, a strong work ethic, self-initiative, a good sense of humor, and a high energy level. Above all, this individual must be deeply passionate about the work of Fred Finch and demonstrate a commitment to providing high quality services in a mission-driven environment.
CAREER PATH LEADING TO THIS POSITION:
Preferred candidates will have demonstrated excellence in a senior leadership position in a complex human service or nonprofit organization that is recognized for its commitment of exemplary service to the community, including experience with full-system management, clinical leadership, program improvement and change efforts, collaboration with funders, and ensuring adherence to policy and standards in satellite programs. Experience building and motivating a strong team with exceptional programmatic results while simultaneously growing an organization’s talent, systems, and processes to enhance its impact and financial sustainability will be highly valued. The Chief Program Officer should also have a good understanding of effective, forward-looking fiscal management, including annual budgeting and cash flow analysis, and implications for nonprofits. Team management experience is required, and the successful candidate must demonstrate an ability to oversee, inspire, and collaborate with staff and will have a clearly articulated management philosophy which supports a positive team culture, high performance, and employee retention. Excellent communication skills, including public speaking and writing skills, and success in forming strong community partnerships are essential and expected. The successful candidate will articulate a strong commitment to and understanding of diversity, equity, and inclusion; will demonstrate a high level of cultural responsiveness, effectively incorporating DEI into all aspects of their work; and will work productively across lines of difference.
An advanced degree in related fields of study such as mental health services or social work is required.
The salary range is $165,000 to $180,000 annually. A comprehensive benefits package will be provided including 401k and 457b retirement plans and annual performance bonus consideration. Relocation assistance, if needed, is negotiable.
Fred Finch Youth & Family Services (FF) is an Equal Opportunity Employer. FF does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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